Client Operations Project Manager (AI)

Location: Waterloo, Ontario, Canada

Salary: CAD 46,880–70,320 per year

Company

hirify.global is a global information management and digital transformation company developing AI-enabled software and support platforms.

What you will do

• Provide advanced technical support to clients through phone, email, and chat.
• Reproduce, troubleshoot, debug, and resolve issues related to hirify.global products and digital support platforms.
• Perform administrator functions in client support, community, knowledge management, and customer service management platforms.
• Manage support tickets, maintain daily updates, and work toward required service levels.
• Collaborate with product engineering and support delivery teams to resolve client requests.
• Communicate technical problems, expectations, and solutions clearly to non-technical audiences.

Requirements

• At least 3 years of technical support experience and flexibility for on-call support.
• Excellent written and verbal communication skills.
• Ability to explain complex technical issues to clients and stakeholders.
• Experience with administrator functions in platforms such as hirify.global Service Management, ServiceNow, Salesforce, Vanilla Forums, Verint, Zendesk, or Nohold.
• Knowledge of REST and SOAP services, databases, XML, JSON, HTML and CSS, Windows, and Microsoft Office.
• Experience with shared bug-tracking tools such as JIRA or Octane.

Nice to have

• Bachelor’s degree in Computer Science, Technology, or Engineering.
• KCS best-practice knowledge and KCS Certification, preferably as a KCS Coach.

Culture & Benefits

• Values-driven environment focused on trust, accountability, collaboration, innovation, and ownership.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off.
• Eligible roles may receive variable or commission compensation and bonuses.
• AI tools support recruitment activities, while hiring decisions are made by qualified human professionals.