IT Service Analyst

Location: Hybrid role based out of the London, UK office; occasional travel to site locations may be required.

Company

hirify.global provides learning and development, scientific advisory, and medical communications services for the life sciences industry.

What you will do

• Support employees locally and remotely with computer, software, peripheral, and other technology issues.
• Set up, install, debug, maintain, and track hardware and software both on-site and off-site.
• Monitor the service desk ticket queue and document solutions, procedures, assets, and issued equipment.
• Order hardware and supplies and maintain adequate inventory for support and new installations.
• Perform proactive maintenance on end-user devices and assist with desktop imaging and deployment.
• Provide support for minor security incidents and other assigned IT service functions.

Requirements

• Bachelor’s degree in IT or an equivalent combination of education and experience.
• At least 3 years of experience in an IT support role.
• Experience supporting and troubleshooting Apple computers, with knowledge of Apple Business Manager and Apple MDM tools; Jamf experience is preferred.
• Strong knowledge of Microsoft operating systems, Microsoft Office, desktop hardware, software troubleshooting, and Active Directory.
• Experience with Adobe cloud products, including Acrobat, and basic knowledge of Azure, AWS, data protection, and IT security best practices.
• Strong customer service, communication, organization, prioritization, and independent problem-solving skills.

Nice to have

• Experience with Jamf.
• Understanding of video creation software such as Adobe After Effects.

Culture & Benefits

• Meaningful work supporting the life sciences industry.
• Collaborative and inclusive working environment.
• Ability to work both independently and as part of a team.
• Occasional travel and flexibility to work unpredictable hours may be required.
• Desk- and computer-based work for approximately 6–8 hours per day.