Field Systems Engineer - Photomask Production Systems

Location: Austin, Allen, Phoenix, or Santa Clara, United States. The role includes onsite and remote customer support, field installations, upgrades, engineering evaluations, and up to 50% domestic and international travel. Relocation is not available.

Salary: $120,000–$165,000 per year.

Company

hirify.global develops materials science, engineering, and semiconductor manufacturing solutions used in advanced chips and displays.

What you will do

• Act as the primary Field Service Organization technical focal point for high-value problems, customer escalations, and critical recovery activities across ALTA Photomask Laser Writer and Sigma Meltec product lines.
• Lead technical investigations and root-cause analysis across optical, laser, electrical, mechanical, software, controls, and process subsystems.
• Coordinate with engineering, product support, quality, manufacturing, and service organizations to resolve field issues and improve system performance.
• Support installations, upgrades, alpha and beta site activities, calibration, qualification, testing, validation, and new product introductions.
• Develop engineering documentation, troubleshooting methods, training materials, technical manuals, and service procedures.
• Provide technical leadership, mentoring, spare-parts planning, and domestic and international customer-site support.

Requirements

• Bachelor’s degree in engineering, physics, applied sciences, electronics, mechanical engineering, electrical engineering, or a related technical discipline.
• 4–7 years of experience with semiconductor capital equipment, photomask manufacturing equipment, lithography systems, laser systems, or related advanced manufacturing equipment.
• Experience troubleshooting complex electro-mechanical, optical, laser, software, and process systems in customer-facing environments.
• Ability to lead technical escalations, cross-functional problem-solving, customer-critical recovery activities, and reliability improvement initiatives.
• Strong communication, project leadership, customer engagement, root-cause analysis, and engineering change management skills.
• Ability to travel domestically and internationally up to 50% of the time.

Nice to have

• Direct experience with ALTA Photomask Laser Writer systems or Sigma Meltec products.
• Knowledge of laser optics, precision motion control, imaging systems, vacuum systems, and semiconductor process equipment.
• Experience with FMECA, CAPA, ECO implementation, new product introduction, Customer Engineering, Global Product Support, Technical Support Engineering, Systems Engineering, or Product Engineering.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Opportunity to work with advanced semiconductor and display manufacturing technologies in a global engineering organization.