Help Desk Specialist 3

Location: Onsite at the El Segundo, California office; U.S. citizenship and the ability to obtain and maintain a security clearance are required.

Salary: $60,000–$70,000 per year, depending on experience.

Company

hirify.global is a federal contractor with a Corporate IT team supporting enterprise systems and end users.

What you will do

• Provide technical support to onsite users, remote staff, and IT systems teams through phone, email, and in-person channels.
• Diagnose and resolve complex Windows, hardware, software, network, and user-account issues.
• Install, configure, update, and maintain software and hardware.
• Support equipment purchasing, receiving, shipping, inventory, and hardware lifecycle management.
• Document incidents, resolutions, and system changes in the service desk platform.
• Contribute to IT improvement projects and mentor help desk staff.

Requirements

• At least 5 years of experience in help desk or technical support, preferably in a mid-sized, geographically dispersed organization.
• Advanced troubleshooting skills with Windows OS and Active Directory account and computer management.
• Strong interpersonal, communication, organizational, and attention-to-detail skills.
• Ability to identify errors, inconsistencies, and process-improvement opportunities.
• U.S. citizenship and ability to obtain and maintain a security clearance.
• High school diploma required; a bachelor's degree in management information systems, mathematics, or engineering is preferred.

Nice to have

• Experience with Okta Multi-Factor Authentication, Exchange, Office 365, Intune, Windows Server, and printer configuration.
• Exposure to enterprise IT processes and hardware lifecycle management.

Culture & Benefits

• Full-time onsite work in a collaborative Corporate IT environment.
• Company-paid medical, dental, and vision coverage.
• Company-funded retirement and pension plans, including an Employee Stock Ownership Plan.
• Paid annual leave, holidays, sick leave, bereavement leave, jury duty or witness leave, and military leave.
• Additional life, disability, travel accident, and flexible spending benefits are available.