IT Support Specialist (SaaS)

Location: Austin, Texas, United States; in-office five days a week at the downtown headquarters. Occasional after-hours or on-call support may be required.

Company

hirify.global is a high-growth, PE-backed SaaS company providing a risk intelligence and response platform used by more than 4,000 clients.

What you will do

• Provide prompt first-level technical support through calls, tickets, and Slack.
• Diagnose and resolve hardware, software, account, VPN, Wi-Fi, printer, and phone issues.
• Install, configure, maintain, and upgrade Windows and Mac computers, peripherals, and software.
• Support onboarding, password and multifactor resets, access requests, and user training.
• Maintain technology inventory, hardware and software compliance, and technical documentation.
• Escalate complex issues to senior IT staff or vendors and coordinate cross-functional resolution.

Requirements

• 1–3 years of experience in a technology support role.
• Strong troubleshooting, communication, organization, empathy, and customer service skills.
• Experience with Windows 10/11 and macOS, plus basic TCP/IP and network troubleshooting knowledge.
• Working knowledge of Microsoft Office and the ability to manage multiple tickets accurately.
• Ability to lift and move IT equipment as needed.
• Must be authorized to work in the United States without current or future sponsorship.

Nice to have

• Experience with Microsoft Entra and Exchange.
• Experience with Jira and Azure.

Culture & Benefits

• Full-time employment with competitive base salary and a company-wide bonus program.
• Medical, dental, vision, and life insurance fully paid for employees, plus a 401(k) match.
• Flexible vacation and parental leave policies.
• Career development through the Learning and Development team.
• Downtown Austin office with a gym, running trails, rewards, incentives, and community service opportunities.