Service Desk Engineer (Microsoft 365)

Location: Hawthorne, California; onsite daily

Salary: $41.00–$49.00 per hour

Company

Astrolab designs and builds lunar rovers, power systems, and data networks for sustained operations on the Moon.

What you will do

• Serve as the first point of contact for IT requests through Jira and in-person walk-ups.
• Support onboarding and offboarding, including account provisioning, device setup, access removal, and equipment recovery.
• Troubleshoot Windows and macOS laptops, peripherals, conference-room, and collaboration technologies.
• Perform password resets, MFA enrollment, and basic account tasks in Entra ID and Intune.
• Install and update software, assign licenses, and manage IT asset inventory.
• Document resolutions, contribute to knowledge-base articles, escalate complex issues, and assist with office moves, equipment refreshes, and software rollouts.

Requirements

• Experience in IT support, help desk support, technical support, or similar customer-facing technical services.
• Experience supporting Windows 10/11 environments; macOS and Linux experience is beneficial.
• Experience with Microsoft 365 applications, user accounts, and access management.
• Ability to troubleshoot, prioritize requests, manage multiple support needs, and communicate clearly with users of varying technical expertise.
• Ability to safely handle and move IT equipment weighing up to approximately 40 pounds and work onsite daily in Hawthorne, California.

Nice to have

• CompTIA A+, Microsoft Certified: Fundamentals, or an equivalent technical certification.
• Experience with ServiceNow, Freshservice, or Jira Service Management.
• Experience administering Intune, Entra ID, Azure AD, or similar identity and device-management platforms.
• Experience supporting technical, engineering, manufacturing, aerospace, robotics, or other complex technical environments.

Culture & Benefits

• Equity ownership in the company.
• Medical, dental, vision, and mental health benefits.
• 401(k) plan with company match.
• Flexible PTO and parental leave.
• Weekly lunch stipend, complimentary onsite snacks and beverages, and a monthly onsite social hour.
• Work culture centered on trust, balance, diverse perspectives, purposeful execution, and impact.

Hiring process

• Application review followed by a recruiter phone interview.
• Hiring manager virtual interview and video interviews.
• Onsite interview, offer, and hiring decision.