Customer Marketing Manager, Special Projects (AI)

Location: San Francisco, CA or New York City, NY. Hybrid policy requires staff to be in one of the offices at least 25% of the time; some roles may require more office attendance.

Annual salary: $255,000–$320,000 USD

Company

An AI company building reliable, interpretable, and steerable systems intended to be safe and beneficial for users and society.

What you will do

• Own customer evidence strategies for company priorities, identifying required proof, suitable customers, and evidence gaps.
• Lead customer plans for major model, product, and initiative launches.
• Turn customer interviews and stories into messaging, campaigns, announcements, executive keynotes, and social posts.
• Build proof-point libraries and sales enablement for account teams.
• Launch programs as priorities change and coordinate work across Product Marketing, Sales, Brand, Creative, Comms, Legal, and customer executives.
• Prioritize customer requests and secure approvals for high-profile customer stories.

Requirements

• Strong writing and interviewing skills, with the ability to produce specific, credible customer stories.
• Experience supporting product launches and campaigns with customer proof under tight timelines.
• Experience building sales enablement that remains useful after launch.
• Ability to understand technical products and explain what customers built and why it matters in plain language.
• Ability to work across multiple teams without formal authority and exercise sound editorial judgment.
• Regular use of Claude for drafting and interview preparation.

Nice to have

• 7+ years in B2B marketing, including product marketing and customer marketing.
• Experience in AI or developer tools.
• Journalism, editorial, product marketing, or messaging background.
• Experience writing executive keynotes or LinkedIn posts, running message testing or win/loss interviews, or working with Comms and analyst relations.

Culture & Benefits

• Collaborative environment spanning research, engineering, policy, and business functions.
• Flexible working hours and a collaborative office environment.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Visa sponsorship is available, with reasonable efforts and immigration lawyer support for eligible offers.