Data Center Global Repairs Program Support

Location: Remote-friendly within the United States; staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $320,000–$405,000 USD

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Define the global repair strategy, including SLAs, prioritization rules, escalation paths, reporting, and standardization across data center sites.
• Own repair turnaround time, backlog, and compute returned to service using ticket and telemetry dashboards.
• Develop triage, break-fix, and return-to-service procedures and train site operations partners.
• Manage RMA, warranty, reverse logistics, and depot repair programs with OEMs, ODMs, and repair vendors.
• Set spares pool sizing and stocking levels in coordination with supply chain and asset management.
• Analyze failure trends, lead vendor and site operating reviews, and drive corrective actions with engineering and suppliers.

Requirements

• 8+ years of data center operations experience as a manager, technical lead, or in a related role, including accountability for production availability.
• Proven experience running large-scale break-fix programs across multiple sites.
• Experience managing vendors, OEMs, ODMs, or contract workforces against measurable SLAs and corrective actions.
• Hands-on technical depth in server, network, and rack-level hardware sufficient to verify repair quality and audit vendor claims.
• Experience building or substantially improving operational processes and using ticket, telemetry, and inventory data for decisions.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Nice to have

• Experience with GPU, accelerator, or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.
• Experience with hyperscale OEM/ODM RMA, warranty, failure analysis, and supplier quality programs.
• Experience with spares planning, reverse logistics, depot repair, partner-operated sites, colocation environments, optics, or high-speed interconnect failures.

Culture & Benefits

• Flexible working hours and a collaborative office environment.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility.
• Anthropic is headquartered in San Francisco and operates as a public benefit corporation focused on safe and beneficial AI.