Implementation Manager (AI)

Location: Remote; flexibility to travel to client sites is required. The company operates offices in New York City and Santa Barbara.

Salary: $120,000–$150,000 base salary per year, plus bonus and equity.

Company

hirify.global is a Series B startup building AI-powered conversational agents for home service companies to handle inbound calls, book jobs, qualify leads, and drive revenue.

What you will do

• Lead end-to-end customer implementations from kickoff through go-live, managing project plans, stakeholders, and client accountability.
• Gather business requirements and translate them into technical specifications, integrations, and product configurations.
• Configure and iterate on AI prompts, workflows, and system integrations to improve call handling quality, conversion, and revenue impact.
• Coordinate configuration QA, client testing, issue triage, launch activities, production monitoring, and post-launch handoff.
• Deliver tailored product training and education to improve customer proficiency and adoption.
• Partner with Customer Success, Sales, Product, and Engineering to create repeatable implementation playbooks and advocate for product improvements.

Requirements

• 2–5 years of experience at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
• Fluency with APIs, webhooks, and integration patterns, including payloads, authentication models, and error handling.
• Experience configuring AI prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software environments.
• Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.
• Clear communication skills, with the ability to simplify technical and non-technical concepts.
• Comfort working autonomously in a fast-moving, high-growth environment and owning processes end to end.

Culture & Benefits

• Remote work with flexibility to travel to client sites.
• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Company-wide off-sites and a monthly wellness stipend.
• Commuter benefits, late-night rideshare, and meals provided in the office or when working late.
• Core tools and software provided, with workspace accommodations available on request.

Hiring process

• Final compensation is determined during the interview process based on experience, skills, and qualifications.
• The recruiting team provides full compensation details as candidates progress.