Manager, PDC Customer Engineer (Semiconductor)

Location: Icheon-Godam, South Korea; onsite customer visits and field activities are required. Relocation is not eligible.

Company

hirify.global provides materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Develop and maintain relationships with customer stakeholders and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objectives, performance reviews, career planning, salary planning, and corrective actions.
• Coordinate with Product Divisions on technical support, training, spares, reliability, and escalations.
• Plan and execute system installations, including pre-facility meetings, startup meetings, and process support identification.
• Manage account planning, system sales support, financial forecasting, district cost efficiency, and operational results.
• Oversee RMA procedures, engineer effectiveness, customer engineer hours tracking, mentoring, and recognition programs.

Requirements

• Experience managing or directing customer-facing engineers and supporting their professional development.
• Ability to analyze relevant business or technical factors and exercise judgment within established procedures.
• Ability to present technical information and schedules and gain cooperation from stakeholders.
• Ability to manage customer relationships, escalations, system installations, and service performance.
• Commitment to hirify.global' Standards of Business Conduct and ethical requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Regular employment with a full-time schedule.
• Work in a global company serving the semiconductor and advanced display industries.