Sales and Service Banker (Retail Banking)

Location: Reading, Pennsylvania, United States; branch-based work with possible support for nearby branches. Branch hours may include weekends and evenings.

Salary: $34,500–$53,000 USD annual base pay.

Company

Financial services organization evolving toward a technology-driven, customer-centric banking model.

What you will do

• Serve as a trusted advisor by understanding customer financial needs and recommending banking, lending, and investment solutions.
• Build and deepen customer relationships through account support, portfolio management, calls, transactions, and partner referrals.
• Process deposits, withdrawals, transfers, and other teller transactions while handling cash accurately.
• Educate customers on digital banking tools and self-service options across in-person, phone, and digital channels.
• Collaborate with branch colleagues to achieve sales goals and deliver a personalized customer experience.
• Support audits, custodianship, operational activities, regulatory compliance, risk management, and fraud defense.

Requirements

• Spanish bilingual ability is required.
• High school diploma or GED is required.
• At least 12 months of product or service sales experience, or qualifying retail banking, financial services, consultative sales, or hirify.global experience.
• At least 6 months of customer service experience in a high-volume environment and 6 months of cash-handling experience.
• Customer relationship-building, consultative sales, cross-selling, communication, teamwork, accuracy, and basic computer and math skills.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Bachelor’s degree in a related field or equivalent experience, training, military service, or education.
• Experience with Microsoft Office products.
• Established work history or equivalent professional background.

Culture & Benefits

• Customer-centric environment focused on innovation, professional growth, and learning.
• Competitive rewards package and benefits supporting employees, families, and well-being.
• Strong risk culture with proactive responsibility for risk management.
• Inclusive and accessible workplace with reasonable accommodations available.