Consumer & Business Banking, Sr. Relationship Banker, Taunton, MA

Location: Taunton, Massachusetts, United States; branch hours may include weekends and evenings

Salary: $54,375–$90,000 USD annually

Company

Santander is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Manage and grow a portfolio of high-value consumer and small business clients.
• Acquire new customers and deepen existing relationships through outreach, early engagement calls, and personalized service.
• Assess financial needs and recommend consumer, business banking, lending, and other needs-based solutions.
• Collaborate with branch colleagues and product partners, including through joint calls with business customers.
• Engage customers in the branch, by phone, and through digital platforms while promoting self-service options.
• Resolve customer issues, support risk and fraud controls, and comply with regulatory requirements and internal policies.

Requirements

• High school diploma or GED required; a related bachelor’s degree is preferred.
• At least 5 years of experience selling products or services in an incentive-based environment, or 2 years of financial services experience acquiring and developing client relationships.
• At least 12 months of customer service experience in a high-volume, fast-paced environment.
• Strong financial acumen, sales and cross-selling ability, relationship-building skills, and client portfolio management experience.
• Excellent verbal and written communication, consultative, influence, critical-thinking, and problem-resolution skills.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Experience with Microsoft Office products.
• Established work history or equivalent experience, training, military service, or education.

Culture & Benefits

• Competitive rewards package and benefits supporting employees, families, and well-being.
• Inclusive and accessible application process.
• Strong risk culture with proactive and responsible risk management expectations.
• Work may occasionally include supporting nearby branch locations based on business needs.