Senior Customer Relations Specialist (PSA)

Location: Plano, Texas, United States; onsite in the office 5 days per week

Hourly rate: $23–$28

Company

hirify.global provides authentication, grading, vaulting, and sales services for collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Process customer adjustments and investigate claims related to orders, shipping, and handling.
• Collaborate with Operations and other departments to develop accurate customer responses.
• Provide complete and reliable information according to department protocols.
• Maintain spreadsheets tracking incoming orders and escalate unresolved issues to leads or supervisors.
• Exercise sound judgment and discretion when communicating with internal and external parties.

Requirements

• At least 3 years of relevant customer relations or customer service experience.
• High school diploma or equivalent.
• Strong problem-solving, communication, listening, interpersonal, and organizational skills.
• Empathetic approach and ability to de-escalate customer situations while remaining composed and open to new ideas.
• Knowledge of Google Workspace systems.
• Authorization to work in the United States is required. hirify.global uses E-Verify.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, educational assistance, and paid vacation benefits.
• 401(k) matching plan and ten company-paid holidays.
• Discounts on select grading services for approved submissions.
• Flexible schedules may be available depending on the team, along with celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some steps may take place by phone.
• Additional onsite interviews may be requested during the final stages.