Helpdesk Support & Desktop Engineer (Banking)

Location: New Orleans, Louisiana 70130, United States; onsite

Salary: $23.00–$28.00 per hour, depending on experience

Company

Liberty Bank & Trust is a community-focused financial institution providing banking services and investing in the customers and communities it serves.

What you will do

• Provide technical support to bank employees through the Help Desk.
• Monitor system alerts, troubleshoot outages and malfunctions, and coordinate with field technicians and banking staff.
• Provision and deprovision users in Active Directory and manage secure access to core banking applications.
• Set up desktops, laptops, telephone extensions, and voicemail for employees.
• Administer Track-It for work orders, solutions, inventory, software licenses, purchasing, and reporting.
• Maintain the intranet and assist with security awareness training.

Requirements

• Associate degree or equivalent education and experience, or six months to one year of related experience or training.
• Knowledge of computer software, operating systems, hardware, and networking, including Windows, Active Directory, TCP/IP, DNS, DHCP, VPNs, security protocols, and antivirus software.
• Experience troubleshooting hardware, software, and network issues.
• Experience administering IT ticketing systems such as Track-It or similar platforms.
• Strong customer service, communication, analytical, problem-solving, organizational, and time-management skills.
• Ability to work collaboratively and support change management initiatives.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• Life and disability insurance.
• Health savings and flexible spending accounts.
• Paid time off and paid holidays.
• Collaborative environment that supports learning, growth, and employee contributions.