Junior Help Desk Intern (Summer 2027, Aerospace)

Location: Full-time onsite in Mountain View, California, from May to September 2027 depending on university schedules.

Salary: $40/hour for bachelor's students, $45/hour for master's students, and $50/hour for PhD students.

Company

hirify.global is a growing aerospace startup that designs, builds, and operates low Earth orbit satellite constellations for climate monitoring, national security, and other Earth intelligence applications.

What you will do

• Serve as the first point of contact for help desk requests, respond to tickets, and guide employees through fixes.
• Set up, image, and deploy laptops, user accounts, and peripherals.
• Troubleshoot hardware, software, printing, conferencing, and connectivity issues.
• Maintain IT inventory, asset records, documentation, and how-to guides.
• Escalate complex issues to senior IT staff and learn from their resolution.

Requirements

• Currently pursuing or recently completed a degree or program in IT, computer science, or a related field.
• Basic knowledge of Windows and/or macOS and productivity tools such as Google Workspace or Microsoft 365.
• Strong communication, organization, reliability, patience, and customer-service skills.
• Ability to work full-time onsite in Mountain View, California.
• Must meet U.S. export-control eligibility requirements for access to ITAR/EAR-controlled information, including qualifying as a U.S. person or being eligible for the required export authorization.

Nice to have

• Help desk, IT support, or customer-service experience.
• Familiarity with Jira, Zendesk, Freshservice, or other ticketing systems.
• Basic networking knowledge, including Wi-Fi, VPN, and cabling, or hardware troubleshooting experience.
• Exposure to Active Directory, Okta, or Google Workspace administration.
• CompTIA A+ or similar coursework or certification.

Culture & Benefits

• Hands-on internship with direct mentorship and opportunities to make a real impact in a fast-moving startup environment.
• Collaboration with experienced aerospace professionals.
• Full-time employees receive equity compensation, medical, dental, and vision insurance, a 401(k) plan, disability and life insurance, paid vacation, paid holidays, unlimited sick time, and paid parental leave.
• Commitment to equal employment opportunity and workplace diversity.