Customer Tech Support Specialist (NEN) (IT Support)

Location: Dahlgren, Virginia, United States; onsite. Travel is less than 10%.

Salary: $57,000–$61,200 per year.

Company

Supports the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division with technical support for the Naval Enterprise Networks environment.

What you will do

• Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Log, track, monitor, and close service requests using BMC Remedy or BMC Helix ITSM.
• Perform data migrations, software imaging, and physical deployment of hardware during lifecycle refreshes.
• Administer user accounts, network permissions, shared drives, and distribution lists in Microsoft Active Directory.
• Support asset inventory, IT data calls, and Information Assurance software updates.
• Provide dedicated technical assistance to senior military officers and civilian executives.

Requirements

• Six years of professional experience related to NEN programming, including Network Enterprise Tool, CLIN offerings, and NEN ordering.
• Information Assurance Technical Level II certification and a Tier 3 investigation are required.
• Experience with Windows 10/11 enterprise operating systems, Microsoft 365 applications, and basic TCP/IP networking.
• Must be able to receive and maintain a Secret clearance.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, or MD-102 certifications.

Culture & Benefits

• Full-time position supporting an operational U.S. Navy environment.
• Less than 10% travel.
• Work involves maintaining operational readiness and compliance with Department of Defense cybersecurity standards.