Claim Quality Assurance Supervisor - Material Damage

Location: Fully remote; occasional travel may be required. Alternative work schedules may apply based on business needs.

Company

hirify.global delivers specialty auto insurance and customer service through hirify.global Company and hirify.global Services.

What you will do

• Lead, coach, mentor, and develop Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers.
• Oversee total loss, salvage, material damage, and related claim operations to ensure timely and accurate resolution.
• Conduct file audits, quality reviews, performance monitoring, and corrective actions.
• Develop and improve claims policies, procedures, workflows, best practices, and system enhancements.
• Create tow and storage charge surveys and ensure compliance with insurance codes and vehicle inspection requirements.
• Provide operational reporting, technical guidance, staff training, and escalation support while partnering with leadership, IT, and Human Resources.

Requirements

• At least 7 years of Property & Casualty insurance experience.
• Extensive vehicle estimating and property damage claims experience.
• Previous experience leading, mentoring, developing, and evaluating claims teams.
• Strong knowledge of claims handling standards, insurance regulations, industry practices, and terminology.
• Ability to manage high-volume workloads, competing priorities, and quality standards in a fast-paced paperless environment.
• Proficiency with Microsoft Office Suite, claims systems, and Windows-based applications; successful completion of a background check is required.

Nice to have

• Total loss leadership and salvage operations experience.
• Material Damage management or supervisory experience.
• California or multi-state claims handling experience.
• Experience managing vendor relationships, repair facilities, and appraisal operations.

Culture & Benefits

• Values include doing the right thing, authenticity, continuous learning, and execution.
• Technology-driven, paperless workplace.
• Exempt position with extended periods of computer use and sitting.
• Fast-paced, high-volume claims environment.