Technician II, Service Desk

Company

hirify.global provides healthcare services supported by clinical technology and enterprise IT operations.

What you will do

• Provide first-level technical support by phone, email, remote tools, and in person for hardware, software, and network issues.
• Troubleshoot clinical technology, medical devices, and the Epic EHR system.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and software.
• Manage and prioritize service requests in the ticketing system, meeting SLA targets and documenting troubleshooting steps.
• Respond to outages and IT emergencies, escalating complex issues to senior IT teams to minimize downtime.
• Create support documentation, deliver end-user training, and maintain compliance with security, safety, and regulatory standards.

Requirements

• High school diploma or GED.
• 3+ years of progressive experience in IT support services or a related field.
• Foundational knowledge of IT support principles, troubleshooting tools, and industry standards.
• Proficiency with Windows and Mac operating systems.
• Hands-on experience supporting common IT hardware and software, including desktops, laptops, mobile devices, and printers.
• Strong analytical, diagnostic, communication, organization, and customer-service skills.

Nice to have

• Associate degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, ITIL Foundation, HDI Desktop Support, Microsoft 365 Certified, or equivalent certification.
• Experience in healthcare, medical or dental environments, retail, or large enterprise organizations.
• Experience with Epic or similar electronic health record systems, ITSM platforms, ticketing workflows, and remote support tools.
• Knowledge of networking concepts and experience creating customer-facing support documentation.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid volunteer time.
• Tuition reimbursement.
• 401(k) plan.
• Equal opportunity workplace focused on healthier and happier team members.