Associate Director, Content Design (E-commerce)

Location: Hybrid role based in Bellevue, WA or Boston, MA, with 3–4 days per week in a local hub office. This is not a remote role and requires quarterly travel as needed.

Salary: $166,000–$265,000 base salary per year, with potential 401(k), equity grant, and annual bonus eligibility.

Company

hirify.global operates an online destination for pet parents and partners, providing products and services that support pet health and well-being.

What you will do

• Lead the content creation practice for customer-facing digital products, platforms, and devices.
• Translate customer and organizational goals into purposeful, feasible products and content experiences.
• Manage the full content development process from discovery and concept ideation through flows, proto-content, and polished copy.
• Set standards for UX writing, microcopy, information architecture, content strategy, and content testing.
• Lead and develop a high-performing content design team, including multiple teams and managers.
• Partner with product, design, research, marketing, brand, merchandising, and retail strategy stakeholders, including senior leadership and C-suite executives.

Requirements

• 7+ years of experience as a content designer, information architect, or in a similar role.
• 4+ years of experience managing content teams, including multiple teams of six or more and other managers.
• Experience building a new content practice and leading large-scale initiatives across multiple collaborator groups.
• Strong portfolio or case studies demonstrating high-quality digital products and measurable results.
• Strong communication, presentation, interpersonal, and complex-concept articulation skills.
• Bachelor’s degree in design, Human-Computer Interaction, or a related field, or equivalent professional experience.

Nice to have

• Experience developing organization-wide content standards and enablement frameworks.
• Background in e-commerce, retail brands, or merchandising environments.

Culture & Benefits

• Collaborative product design and research environment with a focus on clear, compelling content.
• Medical, prescription, vision, dental, life, disability, and supplemental insurance options.
• Parental leave, family services, backup dependent care, flexible spending accounts, and telemedicine.
• Unlimited PTO for exempt salary team members, subject to manager approval, plus six paid holidays.
• Pet adoption reimbursement, employee assistance programs, pet insurance discounts, and hirify.global.com discounts.