DS - I2C Collections & Dispute Analyst (MedTech)

Location: Bogotá, Distrito Capital, Colombia

Company

Johnson & Johnson MedTech is a global healthcare company developing innovative medical technologies and healthcare solutions.

What you will do

• Manage customer collections, open receivables, follow-ups, negotiations, and dispute resolution for assigned portfolios.
• Own end-to-end dispute management, including investigation, root cause analysis, financial adjustments, and resolution.
• Monitor collection KPIs, service-level commitments, cash flow, and Days Sales Outstanding performance.
• Perform accounts receivable forecasting, trend analysis, payment-behavior analysis, and revenue reconciliation.
• Manage sales order release activities within defined authority limits and support audit readiness.
• Collaborate with Customer Service, Sales, Supply Chain, Delivery Revenue, and Finance stakeholders on complex customer issues.

Requirements

• Bachelor’s degree in accounting, finance, business, or a related discipline.
• 2–4 years of relevant experience in the end-to-end Invoice-to-Cash process, particularly collections and dispute management.
• Fluent English for written and oral communication is required.
• Experience managing customer relationships, difficult stakeholders, negotiations, analytical investigations, and problem solving.
• Proficiency with Microsoft Office and ERP systems, with the ability to collaborate across multiple stakeholder groups and work under pressure.
• The role is based in Bogotá, Colombia.

Nice to have

• Experience in healthcare or pharmaceutical companies.
• CPA, CMA, MBA, or another financial certification.
• Knowledge of SAP systems.
• Additional foreign-language capability.

Culture & Benefits

• Work within the Global Services Finance organization and a network of financial professionals across more than 60 countries.
• Participate in innovation, process-improvement, audit-readiness, and special-project initiatives.
• Work in an inclusive environment focused on diversity, collaboration, and equal opportunity.
• Support financial services and compliance activities for Johnson & Johnson operating companies worldwide.