2 дня назад
Training Academy Customer Support Coordinator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Training Academy Customer Support Coordinator (Aerospace Training): Coordinating arrival logistics, simulator and mission schedules, facility administration, and customer satisfaction for visiting pilots, technicians, and instructors with an accent on on-site academy operations and training program coordination. Focus on balancing simulator availability with maintenance, audits, demonstrations, and instructor training while improving service quality and maintaining facility standards.
Location: Subang, Malaysia; on-site assistance is required for visiting trainees.
Company
operates an aerospace training academy through Helicopters Malaysia SDN. BHD.
What you will do
- Coordinate arrival logistics, including welcome kits, access cards, schedules, catering, hotels, and transportation.
- Provide on-site assistance to pilots, technicians, and instructors throughout their training programs.
- Manage customer schedules for pilot and technician training, simulator use, facility maintenance, demonstrations, audits, and instructor training.
- Collect customer satisfaction data, prepare reports, and coordinate improvement plans with headquarters and central management.
- Track pilot, full-flight simulator, and regional mission hours, and issue Letters of Intent.
- Monitor facility cleanliness, report maintenance issues, and oversee merchandise inventory, sales, and replenishment.
Requirements
- Professional experience in customer account and service management or a related area.
- Ability to coordinate training schedules, operational activities, and customer logistics.
- Ability to provide dedicated on-site support in Subang.
- Commitment to compliance, integrity, and responsible risk awareness.
Culture & Benefits
- Permanent, full-time employment.
- Flexible working arrangements are supported where operationally possible.
- Inclusive workplace committed to diversity and equal opportunities.
- Application information is handled for recruitment and future employment monitoring purposes.
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