Customer Support Agent (E-commerce)

Location: Remote from Malaysia or the Philippines

Company

Remote-first customer experience provider supporting major gaming, technology, consumer electronics, and e-commerce brands through multilingual customer support.

What you will do

• Provide customer support through email, live chat, social media, and phone.
• Troubleshoot customer issues and resolve problems calmly and efficiently.
• Support customers of multinational consumer electronics and e-commerce brands.
• Work with new technologies, products, and digital support tools.
• Complete assisted training and apply ongoing learning to improve service quality.

Requirements

• Must be based in Malaysia or the Philippines and work remotely from a dedicated quiet workspace at home.
• Advanced English, spoken Cantonese, and written Traditional Chinese are required.
• Fast learning ability, initiative, and strong troubleshooting skills.
• Interest in e-commerce, consumer electronics, and customer satisfaction.
• Internet connection with at least 15 Mb/s download and upload speed, international latency below 120 ms, and at least 8 GB RAM.
• Windows 11 excluding S Mode or macOS 13.0+, Intel Core i5-8260U or better, integrated graphics, and a smartphone supporting Android 10+ or iOS 16+ for two-factor authentication.

Nice to have

• Previous customer service experience.

Culture & Benefits

• 100% remote work with no commuting time or travel costs.
• International, diverse, and inclusive environment with colleagues from more than 80 countries.
• Comprehensive training and access to an online training library.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and communities including gaming, diversity, and inclusion groups.