Customer Service Executive

Location: Kuala Lumpur, Malaysia; hybrid work with regular office attendance required

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Handle incoming and outgoing customer calls and emails in a professional and timely manner.
• Respond to enquiries, provide accurate information, and resolve customer issues and complaints.
• Verify customer identities, follow up on documentation, and comply with security and data-handling procedures.
• Maintain accurate records of customer interactions, complaints, feedback, and actions taken.
• Recommend relevant products and services, support product testing and launches, and share customer insights with management.
• Use AI-powered tools and digital solutions to improve customer interactions, case management, and problem resolution while meeting service standards and KPIs.

Requirements

• At least 2 years of relevant customer service or related work experience.
• Diploma or equivalent qualification in business, management, marketing, commerce, economics, information technology, or a related field.
• Strong customer service and phone-handling skills, with the ability to understand customer needs and recommend appropriate solutions.
• Good command of spoken and written English.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, and the ability to adopt AI-powered tools and new technologies.

Culture & Benefits

• Hybrid work combining office-based and remote work with regular attendance at the office.
• Permanent, full-time employment within a hub-based customer service team.
• Compensation package with a discretionary bonus plan.
• Inclusive, people-first, and purpose-driven workplace culture.
• Equal opportunities employer.