6 дней назад
Customer Service Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (Sales Operations): Managing customer inquiries, sales orders, forecasts, shipments, returns, and account issues from the Malaysia office with an accent on order accuracy, customer satisfaction, and cross-functional coordination. Focus on resolving escalations, coordinating planning and logistics, handling pricing and credit issues, and supporting order-management systems.
Location: Malaysia office
Company
develops and supplies power management solutions, with this role supporting sales operations and customer service in Malaysia.
What you will do
- Manage customer inquiries, complaints, escalations, special requirements, and the full lifecycle of sales orders.
- Support Regional Sales Managers with quotes, pricing, order processing, account management, and customer follow-up.
- Coordinate forecasts, order expedites, shipment schedules, delivery changes, and shipment-related issues with planning and logistics teams.
- Coordinate returns merchandise authorizations with customers, Quality, Sales, and Logistics.
- Resolve credit holds, payment follow-up, and order-release issues with the Finance team.
- Work with Product Marketing, Quality, and IT on reported issues and order-management systems including EDI and CSV.
Requirements
- Minimum 3 years of work experience.
- Strong communication, interpersonal, problem-solving, organizational, and customer service skills.
- Ability to work independently, manage multiple tasks, meet deadlines, and collaborate effectively in a fast-paced environment.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Degree in Business Administration or an equivalent qualification is preferred.
Nice to have
- Familiarity with Oracle, CRM software, and related order-management systems.
- Multilingual communication skills and good English communication skills.
Culture & Benefits
- Full-time position working from the Malaysia office.
- Opportunity to work across Sales, Planning, Quality, Logistics, Finance, Product Marketing, and IT.
- Role supports continuous learning and contribution in a fast-paced team environment.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →