Customer Experience Rep (6-month contract)

Location: Onsite in Petaling Jaya, Selangor, Malaysia

Company

hirify.global is an express transportation company providing shipping and business solutions across more than 220 countries and territories.

What you will do

• Respond to customer inquiries and provide timely, accurate resolutions.
• Assist with shipment bookings, account creation, quotes, and general service queries.
• Handle complaints empathetically and deliver effective service recovery.
• Manage customer cases and service requests while documenting interactions accurately.
• Track shipments and provide customers with real-time updates.
• Identify potential issues and coordinate with other teams to prevent service disruptions.

Requirements

• Secondary education or equivalent.
• At least one year of relevant customer service and customer interaction experience.
• Fluency in English and the local language is required.
• Strong problem-solving skills.
• Good written and verbal communication skills.

Culture & Benefits

• Full-time fixed-term employment with 44 scheduled hours per week.
• People-focused culture centered on service quality and employee development.
• Equal opportunity workplace committed to diversity, equity, and inclusion.
• Opportunities for growth within a global transportation organization.