Robotics Solutions Engineer (Medical Robotics)

Location: Charlotte, North Carolina, United States; work in hospitals, operating-room support areas, customer sites, and manufacturing environments. Domestic travel up to 50%; flexible hours, including early mornings, evenings, weekends, and on-call coverage, may be required.

Company

Johnson & Johnson MedTech develops less invasive and personalized healthcare technologies at the intersection of biology and technology.

What you will do

• Set up, move, install, commission, maintain, repair, calibrate, test, upgrade, and de-install robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electromechanical, software, firmware, and system-performance issues using service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs while supporting system reliability, uptime, and customer satisfaction.
• Coordinate service visits with hospital stakeholders, including equipment access, site readiness, operating-room requirements, and safe equipment movement.
• Maintain service records, work orders, parts usage, time records, configuration data, tools, spare parts, and company equipment.
• Collaborate with experienced engineers and cross-functional teams, escalate complex issues, complete training, and contribute service-improvement recommendations.

Requirements

• Bachelor's degree in Computer Science, Robotics, or a related technical field.
• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electromechanical, software, and computer-based troubleshooting.
• Experience with installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance.
• Knowledge of regulated medical-device environments, quality systems, documentation, GMP/ISO expectations, safety, and infection-prevention practices.
• Professional spoken and written English, a valid driver's license, and the ability to meet hospital credentialing requirements are required.

Nice to have

• Experience with a CRM or service-management system such as Microsoft Dynamics.
• Knowledge of parts, inventory, service tools, calibrated-equipment controls, software and firmware upgrades, remote support, and service-tool workflows.

Culture & Benefits

• Work with robotic medical systems in hospital and manufacturing settings.
• Follow established quality, privacy, safety, infection-prevention, and environmental health requirements.
• Participate in technical and product training and share field knowledge with colleagues.
• Position is overtime eligible.
• Physical work includes standing, bending, kneeling, confined equipment-access areas, and safely lifting up to 45 lbs.