Technical Support Analyst Associate

Location: 541 N. Fairbanks, Chicago, IL, United States; onsite role with day-shift and on-call support responsibilities.

Salary: $25.45–$36.90 per hour

Company

hirify.global is a healthcare organization using information services and technology to support patients, guests, and internal clinical and administrative users.

What you will do

• Maintain endpoint hardware and core software, including desktops, laptops, mobile devices, operating systems, and peripherals.
• Support printers, printing hardware, wired and wireless networks, telephony systems, pagers, and audio-visual technologies.
• Provide business-use and technical guidance to end users.
• Deploy hardware and software, including specialized systems and the electronic health record.
• Participate in on-call support to maintain system availability and performance.

Requirements

• 0–3 years of experience in technical support or a related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices.
• Knowledge of Microsoft Office, printers, telephony hardware, and wired and wireless network configurations.
• Ability to work onsite in Chicago, Illinois.

Nice to have

• Bachelor’s degree in a related field.
• IT-related certification.

Culture & Benefits

• Patient-first healthcare environment focused on improving care.
• Benefits may include tuition reimbursement, loan forgiveness, 401(k) matching, and other lifecycle benefits.
• Equal opportunity employment environment.
• Background check required for newly hired team members and some internal transfers.
• AI tools may be used in parts of the candidate review process, while employment decisions are made by a person.