Temporary Technician II, Service Desk (Healthcare IT)

Location: On-site support is required, including in-person technical assistance when needed.

Salary: $27.50–$37.30 per hour.

Company

hirify.global provides healthcare services and supports clinical teams with medical and dental technology.

What you will do

• Provide first-level technical support by phone, email, remote tools, and in person.
• Diagnose and resolve hardware, software, network, medical device, and Epic EHR issues.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and related software.
• Manage and prioritize service requests, document troubleshooting, and meet SLA standards.
• Respond to outages, escalate unresolved incidents, and maintain knowledge base articles, procedures, and technical diagrams.
• Train end users and ensure compliance with security, safety, confidentiality, and regulatory requirements.

Requirements

• High school diploma or GED.
• 3+ years of progressive experience in IT support services or a related field.
• Strong knowledge of IT support principles, troubleshooting tools, and industry standards.
• Proficiency with Windows and Mac operating systems.
• Hands-on experience configuring and supporting common IT hardware and software.
• Strong analytical, diagnostic, communication, organization, and customer-support skills.

Nice to have

• Associate’s degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, ITIL Foundation, HDI Desktop Support, Microsoft 365 Certified, or equivalent certification.
• Healthcare, medical, dental, retail, or large-enterprise IT support experience.
• Experience with clinical technology, medical devices, Epic, ITSM platforms, ticketing workflows, networking, or remote support tools.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 401(k) plan.
• Paid time to volunteer in the local community.
• Equal opportunity workplace focused on confidentiality, integrity, and high-quality support.