Associate Tech Support Analyst (Network Infrastructure/Data Center)

Location: Onsite in Morgantown, West Virginia, United States, with travel to other WVUHS facilities and affiliated sites as needed.

Employment type: Full time, 40 hours per week. The role includes on-call responsibilities and may require phone or onsite response.

Company

hirify.global is a healthcare organization operating hospitals, healthcare facilities, clinical systems, and enterprise information technology services.

What you will do

• Provide first-level and basic second-level support for network services, servers, security appliances, applications, PCs, telecommunications, and data center infrastructure.
• Install and rack network and security equipment, run and terminate data cabling, maintain rack documentation, and monitor UPS and backup power systems.
• Troubleshoot Windows systems, legacy and virtualized servers, healthcare applications, user access, video conferencing, and remote-site technical issues.
• Work with Tier 2 and Tier 3 analysts and engineers on incident resolution, vulnerability mitigation, disaster recovery, business continuity, and system consolidation projects.
• Maintain network information databases, inventory systems, technical documentation, change records, and problem-tracking information using enterprise tools such as Workday and ServiceNow.
• Support customers and end users through training, application guidance, security education, and clear communication during projects and incidents.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or a high school diploma/equivalent with two years of networking and server-platform experience.
• Generalist knowledge of networks, servers, security, applications, PCs, Windows operating systems, and healthcare information systems.
• Ability to troubleshoot network equipment, security appliances, servers, Windows systems, applications, and user access issues.
• Experience working with end users and multiple teams, including change management, incident management, problem management, and ticketing systems.
• Ability to travel to affiliated sites, work independently or collaboratively, participate in on-call support, and lift at least 50 pounds.
• Ability to handle confidential information and work under high-stress conditions in a healthcare environment.

Nice to have

• CompTIA Network+ certification.
• CompTIA Security+ certification.
• CompTIA Server+ certification.
• Knowledge of Nutanix, Hyper-V, VMware, ITIL, electronic health records, and healthcare applications.

Culture & Benefits

• Standard office and healthcare-facility work environment with frequent walking, standing, lifting, reaching, and other physical activity.
• Work includes collaboration with multidisciplinary teams, mentoring, training, and professional development.
• Responsibilities follow WVUHS policies and established change, incident, request, and problem management procedures.
• Support is provided across WVUHS facilities and affiliated sites, including implementations, training, and operational assistance.