Functional Product Owner - Foundations - ODS (Digital Banking)

Location: Madrid, Spain

Company

Open Digital Services is hirify.global Group’s software development company, building digital banking products and an advanced omnichannel platform for banking affiliates.

What you will do

• Own the functional vision and roadmap for global Assisted Channels capabilities.
• Translate business and operational needs into functional definitions, user stories, workflows, business rules, and acceptance criteria.
• Collaborate with Product, Technology, Operations, Marketing, and country teams to identify reusable global capabilities and prioritize requirements.
• Coordinate backlog prioritization, release planning, functional validation, stakeholder management, and country deployment activities.
• Define operational use cases covering branch servicing, enterprise customer management, omnichannel interactions, campaigns, onboarding, requests, complaints, and customer views.
• Maintain traceable functional documentation in Confluence and Jira.

Requirements

• Practical knowledge of branch banking operations, including servicing, front-office and teller processes, appointments, queues, authentication, device integration, and productivity.
• Experience with enterprise, SME, or corporate customer servicing, onboarding, company structures, documentation, requests, complaints, and customer profiles.
• Experience managing inbound and outbound commercial campaigns, lead and opportunity management, Next Best Action or Next Best Conversation, and conversion KPIs.
• Understanding of contact center and remote-channel operations, including Genesys Cloud, MS Dynamics, voice, email, chat, WhatsApp, routing, queues, and agent workflows.
• Proven experience in Product Ownership, Functional Analysis, digital banking, or Assisted Channels solutions, with experience translating requirements into backlogs and functional specifications.
• English is required. A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required; a master’s degree is preferred.

Culture & Benefits

• Technology-driven, customer-centric environment focused on innovation and collaboration.
• Global opportunities and broad career development paths.
• Holistic wellbeing support through the BeHealthy programme.
• Parental leave, childcare support, and family-friendly programmes.
• Paid volunteering opportunities and support for professional growth.