Customer Success Manager

Location: On-site in San Francisco, CA or New York City, NY. The role includes travel for customer training, business reviews, and executive engagement. United States applicants must be authorized to work in the United States; United Kingdom applicants must have the right to work in the UK.

Salary: $120,000–$160,000 per year, plus equity and benefits.

Company

hirify.global develops software and AI tools that help companies manage customer support operations, including forecasting demand, scheduling teams, and resolving customer issues.

What you will do

• Manage a portfolio of customers, helping them achieve business goals and maximize the value of the platform.
• Build relationships with executive stakeholders, support agents, engineers, and other customer contacts.
• Project-manage customer initiatives in collaboration with product, solutions, sales, and other internal teams.
• Monitor customer health, identify risks, create success plans, and drive renewals while mitigating churn.
• Lead business reviews, end-user training, customer journey initiatives, and account expansion activities.
• Use customer feedback and market insights to improve the product roadmap, go-to-market playbooks, and operational processes.

Requirements

• Experience building relationships and communicating effectively with stakeholders at different levels, including C-level executives.
• Ability to work independently, manage competing priorities, and drive projects to completion in an unstructured environment.
• Strategic and analytical thinking, with the ability to identify trends from customer conversations and market insights.
• Collaborative, adaptable, persistent, and comfortable receiving and applying feedback.
• Ability and willingness to travel for on-site customer training, business reviews, and executive engagement.
• Preferred: 3+ years of experience in customer-facing, operational, and startup environments.

Nice to have

• Workforce management experience.

Culture & Benefits

• Work alongside cross-functional leadership with significant ownership and responsibility.
• Stock options are included in the compensation package.
• Medical, financial, and other benefits are provided depending on the position.
• Inclusive workplace focused on diverse perspectives and enabling people to do their best work.
• Offices in San Francisco, New York, and London.