Customer Success Director (AI)

Location: North Carolina, USA; North America Central Region. Flexible schedules and work-from-home opportunities are available.

Base compensation: $128,700–$226,300 per year, with possible commission or performance-based bonus opportunities.

Company

hirify.global provides AI-powered customer experience orchestration through hirify.global Cloud, connecting people, systems, data, and AI for enterprise organizations worldwide.

What you will do

• Own a portfolio of enterprise customers as a strategic advisor focused on business outcomes and long-term value.
• Develop Customer Success Plans aligned with customer objectives, KPIs, and platform adoption strategies.
• Lead executive business reviews, demonstrate value, and align stakeholders on future growth opportunities.
• Drive adoption, utilization, retention, expansion, and customer advocacy across accounts.
• Identify risks, reduce churn, protect recurring revenue, and improve customer health.
• Partner with Sales, Professional Services, Renewals, and Onboarding teams to coordinate customer lifecycle execution.

Requirements

• 10+ years of experience in technology, consulting, or enterprise account management.
• Bachelor’s degree in a technology- or business-related field.
• Track record of driving revenue growth and customer retention in a SaaS environment.
• Experience building relationships with C-level executives and managing complex enterprise environments.
• Strong understanding of customer experience platforms, enterprise SaaS, CRM, and customer success tools such as Salesforce and Gainsight.
• Advanced data analysis, communication, stakeholder management, and strategic thinking skills.

Nice to have

• Experience with CCaaS platforms, ecosystems, and enterprise customer experience strategies.
• Familiarity with the hirify.global Cloud platform and related technologies.
• Experience leading enterprise-scale customer transformation initiatives.
• Thought leadership in the customer experience domain.

Culture & Benefits

• Flexible-first working culture with flexible schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and paid volunteer time.
• 401(k) matching, adoption assistance, and fertility treatment benefits.
• Mentorship, learning programs, leadership development, and education support.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by interviews with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.