Customer Service Representative (Physical Access Control)

Location: Cypress, California, United States; onsite role with no international relocation or remote work outside the hiring country

Base salary: $75,000–$90,000 per year

Company

hirify.global is a high-tech software and hardware company developing trusted identity and physical access control solutions for organizations worldwide.

What you will do

• Support daily customer service activities, including order management, customer inquiries, issue resolution, and escalations.
• Monitor order flow, customer commitments, service KPIs, backlog, delivery performance, response times, and satisfaction metrics.
• Develop, maintain, and analyze customer service reports and dashboards.
• Analyze trends and root causes, translating data into operational recommendations.
• Coordinate with Sales, Operations, Planning, Logistics, and other internal departments to resolve service issues.
• Support process improvements, system enhancements, operational projects, timelines, and follow-up activities.

Requirements

• 4+ years of experience in customer service, operations, order management, business analysis, or a related function.
• Strong analytical, problem-solving, organizational, communication, and coordination skills.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Experience with ERP systems and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Supply Chain, Operations, Analytics, or a related field, or equivalent experience is preferred.
• Applicants must be legally authorized to reside and work in the United States; immigration sponsorship is not available.

Nice to have

• Experience with Oracle ERP or similar enterprise systems.
• Experience with Power BI or other business intelligence tools.
• Knowledge of process improvement methodologies.
• Experience supporting cross-functional operational projects.

Culture & Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave supporting work-life balance.
• Inclusive and welcoming work environment.
• Career development opportunities and learning resources.
• Opportunity to contribute to global physical and digital security solutions.