Customer Engineer II (Semiconductor)

Location: Billerica, Massachusetts, United States; on-site work with 50% travel

Salary: $31.00–$42.40

Company

hirify.global develops and services materials science and engineering equipment used in semiconductor chip and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment alongside Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in clean-room environments and follow required safety, environmental, and on-site procedures.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer service, field service, or related technical experience; 2–4 years is preferred.
• Ability to read electrical and mechanical schematics and resolve basic technical challenges.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site requirements.

Culture & Benefits

• Supportive work culture with opportunities to learn, develop, and grow.
• Comprehensive employee benefits and health and wellbeing programs.
• Potential eligibility for bonus and stock award programs.
• Regular travel is required, approximately 50% of the time.
• Relocation eligible.