Senior Technical Support Representative (Fintech)

Location: Hybrid, three days per week in Cincinnati, Ohio. Schedule: Sunday–Tuesday and every other Wednesday, 8am–8pm ET. Applicants must be US citizens or valid Green Card holders.

Company

hirify.global provides payment technology and services supporting global commerce.

What you will do

• Provide technical support for network infrastructure, internal desktops, clients, servers, and software.
• Manage user accounts, including creating, modifying, and deleting accounts.
• Maintain passwords, data integrity, and file system security.
• Explain highly technical information clearly to non-technical users.
• Recommend appropriate hardware and software solutions.

Requirements

• Experience providing end-user LAN/WAN support.
• Experience with Windows XP/Vista/7 and Microsoft Office 2003–2013.
• Expertise with antivirus solutions and backups.
• Bachelor’s degree in CIS, Business, or a related field, or three years of equivalent experience.
• US citizenship or a valid Green Card is required; visa sponsorship is not available now or in the future.

Nice to have

• Experience supporting Windows Server 2003/2008/2008 R2.
• Experience troubleshooting Microsoft Exchange and supporting Citrix.

Culture & Benefits

• Inclusive, collaborative teams with opportunities for professional growth.
• Equal opportunity employment and reasonable accommodations during hiring and employment.
• A drug test is required for candidates working in the United States after a conditional offer.