Technical Support Engineer II (ATM)

Location: Remote; candidates in or near Monett, Branson, or Springfield, Missouri are preferred. Hybrid workplace designation; scheduled implementations, live conversions, travel of approximately 10%, and after-hours production support may be required.

Company

hirify.global provides digital banking and payment technology solutions for community banks and credit unions.

What you will do

• Own financial institution implementations, ATM conversions, production deployments, and post-conversion turnover.
• Act as the primary technical contact for clients and internal stakeholders, coordinating schedules, meetings, status updates, and technical deliverables.
• Configure ATM driving platforms and update ATM configurations and related systems based on customer requirements.
• Coordinate ATM connectivity testing, transaction testing, implementation activities, and custom service requests.
• Troubleshoot and resolve ATM hardware, software, connectivity, transaction-processing, and settlement issues.
• Create technical documentation, implementation guides, knowledge articles, checklists, and troubleshooting procedures, and provide settlement training to client personnel.

Requirements

• At least 2 years of technical support, implementation, or systems engineering experience.
• At least 2 years of customer service experience and experience supporting customers remotely.
• Basic understanding of computer networking and troubleshooting.
• Proficiency with Microsoft Office applications.
• Strong analytical, problem-solving, organizational, decision-making, verbal, and written communication skills.
• Ability to manage multiple priorities, work independently and collaboratively, and support scheduled implementations, live conversions, and after-hours production activities when required.

Nice to have

• Associate’s degree or higher in Information Technology or a related field.
• Knowledge of ATM transaction processing, connectivity testing, ATM software platforms, ITM/Smart Teller technologies, or financial institution conversions.
• Experience in banking, payments, financial services, or transaction-processing environments.
• Knowledge of EAD, FD/STAR processing environments, Debit and Credit BINs, ATM key management, terminal security, or ATM project management.
• Experience with the Card@Once Instant Issue interface and integrated application environments.

Culture & Benefits

• Remote work with preference for candidates located in or near the Monett or Springfield, Missouri areas.
• Benefits support physical, mental, and financial well-being.
• Culture emphasizes doing the right thing, taking ownership, collaboration, and inclusion.
• Equal employment opportunity is provided across hiring, compensation, benefits, development, and related employment practices.