Desktop Support Engineer (IT Support)

Location: Miramar, Florida, United States; onsite support is required for VIP users, board meetings, conferences, and high-profile events.

Company

hirify.global provides IT services supporting commercial and federal clients.

What you will do

• Diagnose and resolve hardware, software, network, mobile device, and AV issues across Windows, macOS, iOS, and Android environments.
• Provide personalized onsite and remote IT concierge support to senior executives, high-profile employees, and administrative assistants.
• Configure and support Microsoft Teams, Zoom, Slack, Microsoft 365, Google Workspace, VPNs, mobile device management, and secure remote access.
• Support board meetings, conferences, executive events, conference rooms, digital displays, and other high-end AV systems.
• Manage VIP device inventory, upgrades, replacements, incidents, and service requests in ServiceNow.
• Coordinate escalations with the Service Delivery Manager, vendors, internal teams, and customer security teams.

Requirements

• 5+ years of experience in IT support, workplace technology, or a related field.
• Experience supporting C-level executives, high-profile clients, and their administrative assistants in enterprise corporate environments.
• Expertise in Windows, macOS, iOS, and Android, with strong knowledge of networking, VPNs, and enterprise security practices.
• Experience with ITSM and remote troubleshooting tools, including ServiceNow or Jira.
• Exceptional customer service, communication, problem-solving, and high-pressure incident resolution skills.
• Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.

Nice to have

• Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.

Culture & Benefits

• Two-month contract with potential for extension.
• Premium workplace technology support for senior executives and key stakeholders.
• Opportunity to support a commercial and federal client environment.