Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting)

Location: Renton, WA; onsite Monday–Friday, 8:00 a.m.–5:00 p.m.

Annual salary: $100,450–$157,850.

Company

hirify.global is a large U.S. auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Provide direct technical support to executive leadership and senior director-level users across hardware, software, network, and access issues.
• Set up, maintain, and troubleshoot laptops, mobile devices, peripherals, Windows and Mac environments, and executive office equipment.
• Coordinate audiovisual technology for onsite and remote executive meetings, including Webex and Zoom boards, video conferencing, and virtual meetings.
• Support office moves, data recovery, hardware and software testing, special projects, and technology deployments.
• Develop support plans and technology roadmaps for leadership technology needs, including travel and offsite engagements.
• Document incidents and procedures, report support trends, maintain licenses, and proactively prevent technical disruptions.

Requirements

• Bachelor’s degree in computer science, information systems, or equivalent education and experience.
• At least 5 years of experience supporting executives or C-suite leaders.
• At least 5 years of professional experience with Microsoft 365, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments.
• Strong communication, problem-solving, troubleshooting, and executive-service skills.
• Professional experience with computing devices, operating systems, software installation and administration, VoIP, mobile technologies, and network environments.
• New employment authorization sponsorship is not available for this position.

Nice to have

• CompTIA, Microsoft, or Apple certifications related to IT support, networking, cloud, security, Windows, or Apple technologies.
• Familiarity with cybersecurity best practices and data protection regulations.

Culture & Benefits

• Professional development programs, mentorship, and certification assistance.
• Inclusive and collaborative work culture.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• Work is performed onsite five days per week with regular executive-facing responsibilities.