Customer Success Manager (Healthcare AI)

Location: Remote within the United States; must be based in the MT, CT, or ET time zones, within 50 miles of a major airport, and authorized to work in the US without visa sponsorship. Travel to client sites may be required up to 30%.

Company

hirify.global develops healthcare AI technology that analyzes medical records to recommend overlooked diagnoses in real time and support population-wide screening.

What you will do

• Own the customer lifecycle from technical integration and implementation through user training, renewal, and expansion.
• Establish retention goals, renewal milestones, and account-growth opportunities.
• Build relationships with clinical leaders and other stakeholders at large health systems.
• Prepare and deliver impact analyses for Quarterly Business Reviews and position customers as product champions.
• Monitor customer feedback, improve the customer experience, and maintain detailed product knowledge.
• Coordinate project progress across internal development teams and client stakeholders to ensure timely delivery.

Requirements

• At least 3 years of professional experience in healthcare customer success.
• Recent experience working with clinical leaders in an acute care setting, including experience within the past 2 years.
• Experience with inpatient Epic or Cerner EHR integrations within the past 2 years.
• Experience leading meetings with healthcare stakeholders and leadership at large, complex health systems.
• Strong proficiency in Excel, analytics, and modeling, plus a record of building long-term business partnerships.
• Must be based in MT, CT, or ET, within 50 miles of a major airport, and authorized to work in the US without visa sponsorship.

Nice to have

• Experience with clinical informatics and healthcare project management.
• Comfort working with AI tools.
• Excellent written and verbal communication skills.
• Experience working in a nimble startup environment.

Culture & Benefits

• Collaborative, respectful, inclusive, and mission-oriented work environment.
• 99% employer-paid medical, dental, and vision benefits, plus a One Medical subscription.
• 18 PTO days per year and a one-week holiday break.
• Annual performance bonus eligibility, equity eligibility, and a monthly health and wellness budget.
• Company-sponsored team retreat, social events, and a sabbatical program.
• Optional access to the Manhattan office with catered lunches and other perks; hybrid employees may work outside their home office for up to 6 weeks per year.

Hiring process

• Successful completion of a background check is required.