Account Manager - Cigna Healthcare

Location: Glasgow, UK; hybrid working environment. Full-time, 35 hours per week.

Company

Cigna Healthcare is a global health service company providing healthcare and health benefits to customers and patients in more than 30 countries.

What you will do

• Manage and retain a portfolio of international SME clients while meeting service commitments and client expectations.
• Build relationships with clients, brokers, and internal stakeholders to deliver a strong customer experience.
• Identify upselling, cross-selling, retention, and client development opportunities.
• Prepare commercial analyses, renewal strategies, service reviews, and client recommendations.
• Coordinate with underwriting, operations, claims, finance, and product teams to resolve client needs.
• Manage queries and escalations, monitor portfolio performance, and support process improvement and compliance.

Requirements

• Commercial mindset with an interest in client retention, revenue growth, and strategic account development.
• Effective negotiation, influencing, relationship-building, and communication skills, including confidence with senior contacts.
• Strong analytical, organisational, and prioritisation skills with attention to detail.
• Proactive, solution-oriented approach and ability to work in a fast-paced international environment.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related field is preferred.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Teams.

Nice to have

• Fluency in an additional language.

Culture & Benefits

• Multicultural hybrid working environment.
• Private medical insurance.
• Employee wellbeing benefits.
• Educational development program.
• Supportive leadership and a focus on work-life balance.