Patient Service Representative - Specialty Practice Float Team - 40 Hrs - Foundation Medical Partners (Healthcare)

Location: Milford, New Hampshire, United States

Company

hirify.global provides coordinated, patient-centered healthcare through Southern New Hampshire Health, Southern New Hampshire Medical Center, and Foundation Medical Partners’ multi-specialty practices.

What you will do

• Greet, direct, register, check in, and check out patients and visitors.
• Answer calls, provide information, schedule appointments, and coordinate interpreter services.
• Enter and manage referrals, obtain authorizations, and support insurance requirements.
• Verify and update patient demographic and insurance information, process forms and consents, and maintain medical records.
• Collect and reconcile copayments, scan and index documentation, and maintain accurate daily records.
• Follow HIPAA and organizational policies, support process improvement, identify safety concerns, and provide coverage for other administrative staff.

Requirements

• High school diploma or equivalent.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Basic computer skills and proficiency with Microsoft Office applications.
• Strong organization, time management, multitasking, communication, and attention-to-detail skills.
• Ability to work independently and collaboratively while maintaining professional relationships with patients, providers, and coworkers.
• Ability to adapt to changing priorities and support multiple office functions.

Nice to have

• Previous customer service experience.
• Knowledge of medical terminology.

Culture & Benefits

• Full-time day-shift position with competitive pay.
• Health, dental, prescription, and vision coverage.
• Life insurance, short- and long-term disability coverage, and flexible spending accounts.
• 403(b) retirement savings plan.
• Tuition reimbursement, nursing student loan paydown, education, and paid training courses.
• Work in a patient-centered healthcare organization with a Magnet-designated hospital.