Patient Service Representative I - Per Diem

Location: Onsite at Lowell General Hospital - Main Campus Patient Service Center in Lowell, Massachusetts. Per-diem schedule requires a minimum of 48 hours monthly, every Saturday from 7:00 AM to 1:00 PM, plus three weeks of full-time weekday daytime training from 7:30 AM to 3:00 PM and two weekday daytime Epic courses.

Salary: $20.12–$25.15 based on full-time equivalent.

Company

hirify.global provides hospital and clinical healthcare services.

What you will do

• Interview inpatients and outpatients and collect accurate demographic, financial, clinical, and insurance information.
• Complete pre-registration, insurance eligibility verification, plan coding, and financial-clearance activities.
• Obtain authorizations, pre-certifications, referrals, notifications, and treatment consents.
• Explain patient financial liabilities and collect, process, and post payments.
• Document patient account information and connect eligible patients with financial assistance counselors.
• Provide professional service to patients and coordinate with physicians, nursing units, office staff, and insurance companies while protecting HIPAA-confidential information.

Requirements

• High school diploma or equivalent.
• Computer literacy, accurate data-entry skills, and ability to learn electronic health record applications, including Epic.
• Strong customer service, interpersonal, telephone, organizational, and communication skills.
• Knowledge of private insurance, Medicare, Medicaid, medical terminology, and patient registration systems.
• Ability to sit, stand, walk, use a computer keyboard, and lift 10–15 pounds.
• Availability for the required onsite Saturday schedule, weekday training, and Epic courses.

Nice to have

• One year of experience in customer service, hospital registration, a medical office, insurance, or a related setting.

Culture & Benefits

• Per-diem employment with a minimum monthly hour requirement.
• Compensation is determined based on experience, certifications, education, skills, and internal equity.
• Total Rewards package supports health, financial security, and career growth.
• Work follows hospital policies and applicable state and federal privacy regulations.