Lead Field Service Engineer (Hardware)

Location: Atlanta, Georgia, with primary support for the Atlanta data center and customer locations across the eastern United States; domestic and international travel required.

Company

hirify.global develops technology solutions including hardware emulation platforms and provides technical support for customer environments.

What you will do

• Install new hardware emulation equipment and reconfigure existing systems.
• Serve as the primary technical contact for hardware-related customer issues.
• Diagnose and repair hardware, firmware, software, and network problems, escalating issues when necessary.
• Schedule equipment replacements and maintenance with customers.
• Document service activities, manage inventory, and improve field service processes with internal teams.
• Provide proactive onsite support, including short-notice emergency service.

Requirements

• Bachelor’s degree with at least 4 years of experience, or master’s degree with at least 2 years of experience.
• Good written and verbal English communication skills.
• Working knowledge of Linux or Unix and strong hardware and software troubleshooting skills.
• Strong documentation skills.
• US driver’s license and passport required.
• Ability to lift 40 pounds and willingness to travel domestically and internationally.

Nice to have

• Board-level or system-level debugging and repair experience.
• Experience with liquid-cooled systems and related repairs.
• Linux shell skills, including grep, sed, awk, and find.
• Server scripting experience with Python, Perl, Bash, SH, TCSH, or CSH.
• Networking experience with routers, switches, firewalls, and network troubleshooting.

Culture & Benefits

• Full training is provided.
• Work involves collaboration with the Field Service team and other hirify.global groups.
• Focus on customer satisfaction and continuous improvement of service procedures.