Patient Service Representative - Specialty Practice Float Team - 32 Hrs - Foundation Medical Partners

Location: Milford, New Hampshire, United States. Day shift; onsite specialty practice float team role.

Company

hirify.global includes Southern New Hampshire Health and Foundation Medical Partners, a multi-specialty healthcare network with more than 70 practices across southern New Hampshire and northern Massachusetts.

What you will do

• Greet, register, check in, and check out patients and visitors.
• Answer calls, provide information, and schedule appointments.
• Manage referrals, authorizations, insurance information, and patient copayments.
• Process registration forms, consent documents, medical records, and other patient documentation.
• Coordinate interpreter services and communicate with patients, families, providers, and colleagues.
• Provide administrative coverage, follow HIPAA and confidentiality requirements, and participate in training and process improvement.

Requirements

• High school diploma or equivalent.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Basic computer skills and proficiency with Microsoft Office applications.
• Strong organization, time management, multitasking, communication, and attention to detail.
• Ability to work independently and collaboratively while supporting multiple office functions.
• Professional, compassionate, customer-focused approach to patient service.

Nice to have

• Previous customer service experience.
• Knowledge of medical terminology.

Culture & Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees.
• Life insurance, short- and long-term disability, and flexible spending accounts.
• 403(b) retirement savings plan.
• Tuition reimbursement and nursing student loan paydown program.
• Education and paid training courses for continued career progression.
• Competitive pay and participation in a Magnet-designated healthcare organization.