Staff Solutions Engineer (Payments)

Location: London, with 3 days in the office; implementation coverage across EMEA.

Company

Airwallex provides integrated payments and financial infrastructure for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own technical pre-sales for complex payment and financial product engagements with enterprise partners, shopping carts, and payment gateways.
• Act as a trusted technical advisor on integration approaches, system configuration, solution design, and implementation planning.
• Translate customer requirements into scalable architectures and integration blueprints using APIs and third-party connectors where appropriate.
• Work with customers to troubleshoot integration hurdles and guide complex configuration decisions without writing code directly.
• Create documentation, playbooks, and lightweight tooling for integration-heavy use cases.
• Share customer integration feedback with Product and Engineering to influence roadmap priorities.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 8+ years of experience in technical pre-sales and complex, multi-stakeholder technology or financial services implementations.
• 8+ years of client-facing delivery or professional services experience in SaaS, fintech, consulting, systems integration, or enterprise implementation.
• Experience delivering cross-functional projects with C-level executives, technical teams, and operations stakeholders.
• Exceptional written and verbal communication, presentation, steering meeting, and stakeholder influence skills.

Nice to have

• Hands-on experience with API-based payment integrations or products.
• Experience managing strategic or enterprise engagements within broader account teams.
• Ability to work effectively in fast-moving, ambiguous environments using pragmatic decision-making.

Culture & Benefits

• Work with a global team of more than 2,300 people across 27 offices.
• Collaborate closely with sales, strategy, product, engineering, implementation, and account management teams.
• Operate with founder-like ownership, curiosity, speed, and a focus on high-impact work.
• Use AI to work more efficiently and solve problems faster.