2 дня назад
Technical & Sim Support Specialist - Tier 1/2
38 894 - 68 341$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical & Sim Support Specialist - Tier 1/2 (IT Support/Simulation Technology): Providing Tier 1 and Tier 2 technical support for campus classrooms, labs, remote locations, and the SimCare center with an accent on desktop support, equipment deployment, and simulation-system operations. Focus on troubleshooting Active Directory and network environments, maintaining audiovisual and clinical simulation equipment, and coordinating short-notice onsite support for training sessions.
Location: Chicago, IL, USA; onsite campus and lab support, with occasional evening and weekend work.
Salary: $38,894.07–$68,341.37 per year.
Company
supports Chamberlain University, a healthcare education institution providing nursing and health professions degree programs.
What you will do
- Provide Tier 1 and Tier 2 IT support for campus facilities, associated campuses, remote locations, staff, students, and faculty.
- Inspect classroom equipment, process repair tickets, build software images and packages, and troubleshoot hardware, software, printers, networks, servers, and telecommunications.
- Maintain classroom and lab equipment, software security, academic delivery readiness, and compliance with operating procedures.
- Support the SimCare center for approximately 10 hours per week, including equipment setup, service calls, software updates, and daily operations.
- Support clinical simulation systems, manikins, computers, projectors, cameras, displays, conference equipment, and Learning Space infrastructure.
- Assist student support staff, supervise student or temporary workers, and coordinate onsite vendor work and training events.
Requirements
- At least 2 years of desktop support or help desk experience.
- At least 2 years of Microsoft Active Directory experience in a large network environment.
- Entry-level experience with networking, data, and voice systems.
- Knowledge of Microsoft operating systems, installation, troubleshooting, hardware and software deployment, and printer repair.
- Ability to lift up to 50 lbs and complete required Laerdal, Gaumard, and Learning Space training for Chamberlain University SimCare Technical Support Certification.
- Associate's degree in a technical field, classroom equipment experience, and MCP or A+ certification are preferred.
Culture & Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) retirement program with a 6% employer match.
- Flexible Time Off policy.
- 12 paid holidays.
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