Digital Workplace, Executive Support and Audiovisual AV Support Engineer (AI)

Location: Hybrid, with three days onsite in Holmdel, New Jersey. Travel to Guardian locations including Hudson Yards in New York City and Bethlehem, Pennsylvania is required for approximately 25% or more of working time. Off-hours, weekend, and critical executive event support may be required.

Salary: $82,770–$135,975 base pay annually, with possible additional incentive compensation.

Company

hirify.global provides insurance and related financial protection services while supporting employee well-being, professional development, and inclusive workplace practices.

What you will do

• Provide high-touch technical support for senior executives, including devices, collaboration tools, conference rooms, and audiovisual environments.
• Support leadership meetings, town halls, board meetings, and enterprise events, including live troubleshooting during sessions.
• Manage Windows endpoints and virtual desktop environments, including Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and traditional VDI platforms.
• Administer executive device lifecycle activities with Microsoft Intune, SCCM, and Windows Autopilot.
• Support Microsoft Teams Rooms, cameras, microphones, displays, room controls, and hybrid meeting spaces.
• Collaborate with Security, Infrastructure, Facilities, vendors, and business stakeholders on secure operations, standards, documentation, and technology evaluations.

Requirements

• 10 or more years of IT experience, including at least five years in digital workplace, end-user computing, or executive support.
• Demonstrated experience supporting senior executives or other high-visibility business users and managing incidents and escalations in enterprise IT environments.
• Strong Microsoft 365 experience, including Intune, SCCM, Autopilot, device lifecycle management, and Microsoft E5 Security capabilities.
• Hands-on experience with Azure Virtual Desktop, Windows 365, AWS WorkSpaces, enterprise audiovisual systems, and collaboration environments.
• Ability to work independently under pressure, manage multiple priorities, communicate clearly with senior leadership, and maintain confidentiality.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Experience developing operational documentation and runbooks.
• Prior experience mentoring support staff or serving as a senior technical lead.
• Working knowledge of AI and GenAI technologies relevant to digital workplace operations.

Culture & Benefits

• Support for professional skill-building and leadership development.
• Opportunities to participate in philanthropic and community-building initiatives.
• Contemporary, supportive, flexible, and inclusive employee benefits for eligible full-time employees.
• Work involving cross-functional collaboration with Security, Infrastructure, HR, Real Estate, Facilities, vendors, and business teams.