Workplace Technology Specialist

Location: New York City, United States; onsite five days a week

Salary: $134.3K–$158K annually, plus equity

Company

Legora develops an AI-native workspace that helps legal professionals analyze documents and manage end-to-end legal workflows.

What you will do

• Provide responsive first-line support for laptops, applications, accounts, peripherals, and connectivity through the service desk and in person.
• Prepare devices and accounts for new hires, support offboarding, and manage equipment returns.
• Maintain meeting rooms, conferencing equipment, office connectivity, badge readers, cameras, and other workplace technology.
• Manage local hardware provisioning, inventory, loaners, repairs, replacements, and asset records.
• Support office moves, desk setups, installations, vendor visits, and issues requiring deeper investigation.
• Create support documentation and help test automation and AI-assisted workflows.

Requirements

• 3+ years of hands-on IT support, workplace technology, desktop support, or equivalent practical experience.
• Strong troubleshooting skills with macOS devices, business applications, peripherals, and basic network issues.
• Clear communication with technical and non-technical colleagues, plus a patient and approachable support style.
• Ability to follow security and access procedures, handle employee information carefully, and escalate requests appropriately.
• Comfort working in a fast-paced startup environment and managing changing priorities.
• Willingness to work onsite in New York City five days a week.

Nice to have

• Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat.
• Familiarity with Apple Business Manager, endpoint management, identity and access tools, and 1Password.
• Exposure to Meraki, badge readers, Verkada, or other office networking and physical-security hardware.
• Experience with ITSM platforms such as Serval, Jira Service Management, ServiceNow, or Freshservice.
• Interest in scripting, workflow automation, and AI-assisted support.

Culture & Benefits

• In-person work environment in a Union Square office with company-provided lunch.
• Collaboration with teams and clients across Europe, APAC, and North America.
• Medical, dental, and vision insurance, including Aetna, Kaiser Permanente, MetLife, and Vision Care options.
• Parental leave, Maven Clinic access, Dependent Care FSA, and One Medical membership.
• 401(k) with company match, unlimited PTO, commuter benefits, life insurance, disability coverage, and additional voluntary benefits.