Sr. Desktop Support Specialist

Location: New York, NY, United States; EST hours

Base salary: $72,000–$108,000 per year, plus an annual discretionary performance bonus.

Company

hirify.global supports commercialization for pharmaceutical, biotech, and medtech companies through therapeutic expertise, human intelligence, and technology.

What you will do

• Provide Tier I, II, and III troubleshooting for laptops, desktops, peripherals, Windows, macOS, Microsoft applications, and mobile devices.
• Administer Microsoft 365 services including Exchange, SharePoint, Endpoint, and Teams.
• Manage endpoint configuration, monitoring, security, inventory, antivirus, and EDR tools.
• Support IT asset inventory, enterprise hardware purchasing, distribution planning, and procurement activities.
• Analyze tickets, monitor SLA/OLA performance, manage backlogs, identify trends, and prepare operational reports.
• Lead escalations, mentor junior and outsourced staff, and maintain technical documentation and SOPs.

Requirements

• 5–8 years of hands-on experience in helpdesk or desktop support in a professional environment.
• Bachelor’s degree in computer science preferred but not mandatory.
• Strong troubleshooting skills for desktops, laptops, workstation hardware, peripherals, printers, and print services.
• Experience with Windows 11, macOS, Microsoft 365 administration, Active Directory, Group Policy, user administration, and access management.
• Working knowledge of Azure, Intune, Windows Server, networking fundamentals, endpoint security, antivirus, and device management.
• Ability to communicate effectively with end users, manage multiple priorities, lead escalations, and drive issue resolution.

Nice to have

• ServiceNow or other ITSM/ITIL experience.
• Basic PowerShell scripting for Active Directory and Microsoft 365 administration.
• Experience with BeyondTrust (Bomgar), iOS and Android support, and audio/video conferencing devices.

Culture & Benefits

• Full-time employment with an annual discretionary performance bonus.
• Work aligned with EST business hours.
• Inclusive workplace focused on collaboration, engagement, and shared purpose.
• Equal opportunity employer with a commitment to preventing discrimination and harassment.