Lead Cloud Applications Consultant (AI)

Location: Waterloo, Ontario, Canada. General office environment with participation in an on-call rotation and occasional work outside standard business hours based on customer priorities, critical incidents, project schedules, reliability issues, deadlines, or time-zone differences.

Salary: $110,960–$160,960 annually. Actual compensation may vary based on education, experience, skills, geographic location, and internal and external market factors.

Company

hirify.global is an information management company developing cloud and AI-driven solutions for digital transformation.

What you will do

• Own the technical success journey for strategic hirify.global Cloud customers from onboarding and stabilization through adoption, optimization, renewal readiness, and growth.
• Build customer-specific technical success plans covering business outcomes, architecture, operational health, service commitments, and lifecycle milestones.
• Act as the primary technical advisor and liaison between customers and hirify.global stakeholders.
• Lead technical governance, service reviews, risk mitigation, upgrades, migrations, releases, capacity planning, and resilience activities.
• Provide technical leadership during critical incidents and complex escalations, including stakeholder coordination and follow-through.
• Develop reusable technical guidance, best practices, and knowledge for the Technical Success organization.

Requirements

• 5–7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.
• Experience owning strategic customer relationships, leading technical governance, managing complex stakeholders, and guiding customers through critical lifecycle events.
• Experience with enterprise multi-tier applications and supporting technologies, including Windows or UNIX administration, TCP/IP networking, relational databases, and web or application servers.
• Familiarity with Docker, Kubernetes, and Helm, plus experience with ITIL-based service delivery and incident, problem, change, availability, capacity, and service-level management.
• Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python.
• Related university or college degree, or equivalent professional experience; exceptional written and verbal communication skills are required.

Nice to have

• Experience with hirify.global products such as Content Suite, Exstream, or SuccessFactors.
• Bilingual capability in English and French.

Culture & Benefits

• Customer-facing work centered on trust, accountability, collaboration, and measurable outcomes.
• Opportunity to work with Cloud Operations, Product, Engineering, Professional Services, and Customer Success teams.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off, with additional compensation details provided during the hiring process.
• Reasonable accommodation is available during the application and recruiting process.